Subscription Cancellation and Refund Policy

Thank you for choosing our app! We want to ensure you have the best experience with our subscription services. Below are the details of our cancellation and refund policy based on your subscription tier.

Subscription Tiers

• 1 Week Subscription

• 3 Weeks Subscription

• 1 Month Subscription

Cancellation and Refund Guidelines:

1. Week Subscription

Cancellation Window: You can cancel your 1-week subscription within 24 hours of the initial charge to be eligible for a full refund.

Refund Request: To request a refund, please contact our support within this 24-hour period.

2. 3 Weeks Subscription

Cancellation Window: You can cancel your 3-week subscription within 48 hours of the initial charge to receive a full refund.

Refund Request: Please reach out to our support team within this 48-hour window to process your request.

3. 1 Month Subscription

Cancellation Window: You may cancel your 1-month subscription within 48 hours of the initial charge for a full refund.

Refund Request: Contact our support team within this timeframe to initiate your refund.

Conditions for Refunds

In order for a refund to be eligible, please ensure that:

1. The subscription was purchased within the last 24 hours (for 1-week) or 48 hours (for 3-week and 1-month).

2. The subscription is not past the allowed refund date/time.

3. We do not refund subscriptions based on lack of user engagement or activity on the app, such as no activity posted in your area or low member engagement.

4. Refunds will not be granted due to issues with cell phone provider networks, spam filters, or slow loading speeds.

5. We cannot process refunds if the cell phone number has changed or if there has been a provider change.

6. You have followed the cancellation instructions prior to the next billing cycle.

We reserve the right to refuse refunds for any subscription that does not meet the above conditions at our sole discretion.

How to Request a Refund

1. Contact Support: Reach out to our customer support team via email: support@trabuzza.com.

2. Provide Information: Include your account details, subscription type, the date of the transaction, and the reason for your request.

3. Review Process: Our team will review your request and respond within 3 -5 business days.

Important Notes:

Refunds will only be processed if the cancellation request is made within the specified timeframes.

Refunds will be issued to your original payment method.

Please allow 5- 10 business days for the refund to reflect in your account.

Changes to Policy

We may update this policy from time to time. Please check back for the latest information.

If you have any questions or need assistance, don’t hesitate to reach out to our support team. Thank you for being a valued member of our community!